Troubleshoot missed email campaigns

Introduction

As a LexBlog member, your blog includes email notifications from MailChimp, a service that alerts subscribers to new posts. This article outlines the steps to troubleshoot missed email notifications.

Before you start

You'll need a user account for you blog.

Steps

  1. Check your subscriber list to verify the reader is subscribed to the blog. If their email address does not appear in the subscriber list, ask the reader to subscribe to your blog.
  2. Verify that the email campaign is sending at the scheduled time. If a campaign did not send at the scheduled time, contact LexBlog.
  3. If a subscribed reader did not receive a notification sent at the scheduled time, have the reader check their spam folder or other folders for the notification. For example, some Gmail subscribers may find the message in their Promotions or Social folder.
  4. Have the reader add the campaign send from address to their contact list.
  5. If the above steps do not resolve the issue, ask the reader to contact their email provider. There may be filtering policies in place that prevent receiving the campaigns.

Advanced troubleshooting

Some firms may not receive their own blog notifications if the send from domain is identical to the firm email domain. If your email system receives a blog notification message from notification@yourfirm.com, but has no record of sending a message out from that address, the system may block the message. This security measure is used to prevent spoofing.

In these cases, the most effective solution is to change the email notification from address to another domain the firm manages. For example, rather than sending MailChimp messages from notifications@yourfirm.com, change the domain to notifications@yourfirmblogs.com. This address must have a working inbox, as MailChimp will send a confirmation code to verify the domain.

Note: Notifications cannot be sent from a Gmail account, and MailChimp discourages sending from another free email service.

If your firm cannot change the notifications domain, your IT team may try some of the following steps:

  • Whitelist to “accept all incoming” emails from the address used to send your notifications.
  • Whitelist the MailChimp IP addresses listed here.
  • Set up custom DKIM and SPF authentication for your domain by adding the records below to your DNS records, replacing yoursite.com with your firm domain: 
    Record type Name Value/data TTL
    CNAME k1._domainkey.yoursite.com dkim.mcsv.net Default
    TXT yoursite.com v=spf1 include:servers.mcsv.net ?all Default
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