How do I receive SLA credits for downtime?

If you are a Premier Managed Platform client and believe we have not met our Service Level Agreement (SLA), please contact our team at success@lexblog.com to request SLA credits within 30 days of the outage.

We will confirm the uptime measurement with our third-party monitoring of your Premier installation and exclude excused downtime such as scheduled or emergency maintenance.

For each hour in a month that we fail to meet the service availability, your account will be credited a percentage of your monthly subscription for Premier toward a future invoice. Please refer to your SLA for details.

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