About chat support

Logged-in users on Full Service and Premier Managed Platform sites may contact LexBlog sales and support staff via a live chat window in the Help widget. Chat support is available Monday through Friday during business hours.

Live chat is great for troubleshooting issues in real time and getting quick answers to questions. If we aren't able to solve your request over live chat, we'll open a ticket on your behalf and email you further updates.

After you log in, access the chat feature by clicking Help in the bottom right corner:

Help button in dashboard 

 

You can view or search Help Center articles, or click Live chat to begin a session with a LexBlog team member:

Screnshot of chat window 

 

Options

In the bottom left corner of the chat window, click Options to access more functions:

  • Sound: Toggles whether sound plays when you receive a message.
  • About: Displays legal information about the chat software.
  • Send a File: Select a file from your computer to send to the agent.
  • Email Transcript: Send a copy of the chat to an email address.
Have more questions? Submit a request

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