If you are a Enterprise Platform client and believe we have not met our Service Level Agreement (SLA), please contact our team at support@lexblog.com to request SLA credits within 30 days of the outage.
Available On: Bradwell, and Blackstone
We will confirm the uptime measurement with our third-party monitoring of your Enterprise installation and exclude downtime such as scheduled or emergency maintenance.
For each hour in a month that we fail to meet the service availability, your account will be credited a percentage of your monthly subscription for Enterprise toward a future invoice. Please refer to your SLA for details.