If you are a Enterprise Platform client and believe we have not met our Service Level Agreement (SLA), please contact our team at firstname.lastname@example.org to request SLA credits within 30 days of the outage.
We will confirm the uptime measurement with our third-party monitoring of your Enterprise installation and exclude downtime such as scheduled or emergency maintenance.
For each hour in a month that we fail to meet the service availability, your account will be credited a percentage of your monthly subscription for Enterprise toward a future invoice. Please refer to your SLA for details.
*Please note: we are no longer offering Professional Plan blogs to new clients. We are still providing full support to clients with existing Professional Plan blogs. For further questions about this, contact our Success Team.