Some firms may not receive their own email campaigns if the send from domain is identical to the firm email domain. If your email system receives an email from notifications@yourdomain.com, but has no record of sending a message out from that address, the system may block the message. This security measure is used to prevent spoofing attacks.
Changing the send from domain
If spoofing causes your campaigns to be blocked, the most effective solution is to change the email campaign send from address to notifications@lexblog.com. LexBlog has configured this email address to optimize email campaign deliverability.
Add DKIM & SPF Authentication to your domain
If your firm cannot change the send from email, your IT team can Set up custom DKIM and SPF authentication by adding the records below to your domain's DNS records. Then ask LexBlog to confirm the records in MailChimp. Replace yourdomain.com with your organization's domain:
Type: CNAME
Name: k1._domainkey.yourdomain.com
Value/data: dkim.mcsv.net
TTL: Default
Type: TXT
Name: yourdomain.com
Value/data: v=spf1 include:servers.mcsv.net ?all
TTL: Default
Other solutions
- Whitelist to accept all incoming emails from the campaign's send from address.
- Whitelist MailChimp's IP addresses.
- Whitelist the campaign's subject line.