Troubleshoot password reset emails

When you reset your password, you will receive an email with a link to the password reset page. Due to the complexities of email systems, you may not receive a password reset email right away. This article lists the steps to take when you don't receive a password reset email.

Note

For security reasons, LexBlog cannot view or change your password, or send you a new password via email.

An Administrator or Editor at your organization can reset your password.

Steps

1. Search your spam folder for emails from notifications@lexblog.com.
2. Wait five minutes, then request another password reset from your site's login page. Requesting another email invalidates the password reset link sent in previous emails.
3. Contact your organization's IT team to see if the message was blocked by your email servers. Send them the transactional email headers to help narrow down the reason. They may need to whitelist our sending IP address: 168.245.46.134.
4. If you need to quickly log in to your site, ask your organization's administrator to set a password for you.